This is a great backpack. My brother recommended me the brand and I was so happy because I got it as a gift for my partner's birthday in September. Shipping smoothly, quickly and in 11 days I already had it in Germany. Quality is great, feels really good. The smalls details are pretty nice, it's comfortable.
The issue is, even when I measure it before buying it and I read it was 12L, when it arrived I realized the size didn't fit my partner's needs. So I immediately ordered the Metro Backpack Pro and requested the return for this one.
Everyone online (and even that was my brother's understanding, who's a big Alpaka fan), seems to have a misunderstanding about Alpaka having a distribution center in Europe. My surprise was that the return is not only payed by me, which generally I wouldn't mind but the problems it's that I should send it back all the way to Australia (like whaaaat?). So for me to return a 85 euros backpack from Germany, I need to pay 56 euros. They also give you an option to take it to a distribution center, but it never mentions where these distribution centers are.
Reading online reviews in forums and other sites this has been a common dissatisfaction among people that love the brand, and ends up getting disappointed with return policies and customer service.
The backpack is REALLY great quality, beautiful and functional. But as a customer in Europe, you REALLY need to think if you want it and you live in an area that doesn't make it inconvenient to send…