If you purchased a product from our website (www.alpakagear.com) and are not happy with it, you may return it within 60 days of your purchase for a full refund.*

USA RETURNS

Please go to alpakagear.happyreturns.com for instructions on how to return your product. Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back.

All orders in the U.S. can be returned FREE of charge when that order/item is returned within the ALPAKA Return policy (read below).

INTERNATIONAL RETURNS

Please go to https://alpakagear.myreturnscenter.com for instructions on how to return your product. Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back.

Return centers are in Australia (Melbourne) and Hong Kong.

 

RETURN POLICY

• All merchandise returned must be unworn, unused and received in its brand new, original condition. All hangtags must be attached and each item must be shipped in its original packaging.

• We do not refund credit card and transaction fees. These fees and costs will be deducted from the total amount of your refund.

• Shipping costs and customs/import duties and taxes are non-refundable.

• Customers will be responsible for the cost of shipping back product(s) to us.** (Free option in the US)

• We have the right to deny credit if the returned merchandise does not meet our return policy requirements.

• Products purchased through ALPAKA's Kickstarter and Indiegogo campaigns are non-refundable.

*Original Shipping Costs are not refundable and customers are responsible for return shipping unless the reason for return is warranty defect. FREE Returns available in the US only.

**Please not that it can take up to 10 days to process your return once we receive the items back. Most returns are processed within 2-3 days.