If you purchased a product from our website (www.alpakagear.com) and are not happy with it, you may return it within 60 days of your purchase for a full refund.*
Please go to https://alpakagear.myreturnscenter.com for instructions on how to return your product. Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back.
Return centres are in USA (Dallas), Australia (Melbourne) and Hong Kong.
• All merchandise returned must be unworn, unused and received in its brand new, original condition. All hangtags must be attached and each item must be shipped in its original packaging.
• We do not refund credit card and transaction fees. These fees and costs will be deducted from the total amount of your refund.
• Customers will be responsible for the cost of shipping back product(s) to us.**
• There are no refunds on items damaged or lost during shipping. In that case, you must file a claim with the carrier.
• We have the right to deny credit if the returned merchandise does not meet our return policy requirements.
• Products purchased through ALPAKA's Kickstarter and Indiegogo campaigns are non-refundable.
*Original Shipping Costs are not refunded and customers are responsible for return shipping unless the reason for return is warranty defect.
**Please not that it can take up to 10 days to process your return once we receive the items back. Most returns are processed within 2-3 days.