We ship most of our orders from our warehouse in Hong Kong. Most items are available to ship from our USA warehouse. Occasionally, we might ship directly from our factory warehouse in Shenzhen, China. We offer three shipping options: free shipping, standard & premium. Free shipping is offered to the following countries: USA, Canada, Australia, Singapore, Malaysia, Japan, France, Germany, UK, Switzerland, Spain, Netherlands, Taiwan, Thailand, South Korea, Hong Kong, China & Macau.

Incoming orders are processed within 24 hours on weekdays and will be dispatched in 12-36 hours after the order is placed. The shipping times below are estimated delivery times once an order has been dispatched as per the times mentioned above.

The shipping table below explains shipping times & costs in greater detail.

FREE, STANDARD & PREMIUM SHIPPING

PAYMENT

We accept major credit and debit card payments (Visa, Mastercard, AMEX, Diners Club, Discover, etc.), PayPal, Google Pay, Amazon Pay and Apple Pay. If you have any questions regarding your payment, our customer service team will be happy to assist you at hello@alpakagear.com.

*All prices are displayed in USD.

 

CUSTOMS & IMPORT DUTIES

Customers will be responsible for customs and import duties (if applicable). USA & Singapore are duty free.`