Warranty & Repairs

We're committed to making some of the best bags in the world. If something were to go wrong, we feel like we've let you down. This is why we offer a lifetime warranty against manufacturing defects. If at any time after purchase you find a manufacturing defect, please contact us at hello@alpakagear.com and send us a video or images. We will assess the damage and try to repair it free of charge.

After contacting us, it might make more sense to go to your local bag repairer. We will cover the repair. Approval from us is required before taking this route.

Please note that if you send the bag back you will need to arrange and pay for your own postage and we cannot refund these costs. We can’t take responsibility for anything lost in the post so please use a tracked service.

If for some reason the product cannot be repaired, we will either: give you store credit or provide a new product of the same value.

What is covered

• Manufacturing defects
• Damages caused during transit

What is not covered

• Damages caused after the item is received
• Wear and tear
• Deliberate damage caused by the recipient (cuts, slashing of fabric, etc.)

We are constantly looking for ways to improve our products to better meet the needs of our customers, so we'd love it if you sent an email to hello@alpakagear.com and shared your feedback with us.