To our customers & community,

We hope you and your loved ones are safe & coping well during these difficult times.

The uncertainty can feel stressful and cause anxiety - but it's important that we try to stay positive and be kind to one another.

As the COVID-19 pandemic continues to spread, we are doing all we can to ensure the safety and wellbeing of our staff and customers, by following recommended by the CDC & the WHO. These measures include temporary office closures until further notice. We'll be working from home.

In our factory, we have also taken several steps to ensure that the workers are healthy, and all products we send you are free from viral contaminants.

These measure include:

  • All employees entering the building complex must show the security staff their travel history for the last 30 days, and their personal ID. If these check out in the system, the security staff will then scan your temperature prior to letting you enter the building complex.
  • We have provided all ALPAKA staff with masks, goggles and gloves, and it is a mandatory requirement that we wear Personal Protective Equipment (PPE) when we leave our office compound.
  • Although it might seem excessive, in order to get more accurate monitoring during work hours, we've installed FLIR thermal scanners in the factory and also have a portable FLIR infrared thermal camera for office staff to get more accurate hourly temperature readings.
  • We're also using UV light and Ozone disinfection for all the fabrics and parts used in manufacturing.

In terms of shipping, we've yet to experience any significant delays at the time of writing. We will keep monitoring the situation on a daily basis and provide any updates here and in our shipping page.

Please give us a follow @alpakagear if you aren’t already connected here. We are grateful for the extra comments, tags and DMs - please keep them coming. 

Thanks for your ongoing support and patience in these abnormal times.

Stay calm. Wash Your Hands. Eat healthy. Get exercise. We will get through this.

- Ramiro & Jin

ALPAKA Founders