WHAT WE'RE DOING

We're donating 100% of our profits from online purchases in our website between the 7th of April and the 12th of April to support Health Workers and First Responders in the front line against COVID-19.

The funds will be donated to Direct Relief (https://www.directrelief.org/emergency/coronavirus-outbreak/) which is coordinating with public health authorities, nonprofit organizations and businesses in the U.S. and globally to provide personal protective equipment and essential medical items to health workers responding to coronavirus (COVID-19).

In the U.S., Direct Relief is delivering protective masks – along with exam gloves, isolations gowns, and other protective gear to healthcare organizations across the country.
They are also staging personal protective equipment with regional response agencies across the world, including in the Caribbean and South America through the Pan American Health Organization.

Exclusive discounts for Health Workers

We’re introducing an exclusive discount for Health Workers. Click here to learn more.

Manufacturing During COVID-19

In order to ensure the safety of our workers and you as a customer, we have taken several steps to ensure that all the workers are healthy, and all the products we send you are free from viral contaminants.

PPE and Work Environment

Shenzhen, the city in which our factory is located in, there are very strict requirements regarding how we quarantine ourselves. All employees entering the building complex must show the security staff their travel history for the last 30 days, and their personal ID. If these check out in the system, the security staff will then scan your temperature prior to letting you enter the building complex.
We have provided all ALPAKA staff with masks, goggles and gloves, and it is a mandatory requirement that we wear these PPEs when we leave our office compound.

In order to get more accurate monitoring during work hours, we've installed FLIR thermal scanners in the factory and also have a portable FLIR infrared thermal camera for office staff to get more accurate hourly temperature readings. So far, everyone is healthy and in a happy mood.

We want to ensure maximum safety for end-users of our products.

As such, we have gone to the extraordinary steps of using UV light and Ozone disinfection for all the fabrics and parts used in manufacturing. For parts that are not used immediately in the production, we have sealed them in cardboard boxes and wrapped them in plastic wraps to minimise any cross-contamination.

Our warehouses in Hong Kong and the USA are also taking serious precautions with their workers and how they handle any goods

How Can I Help?

You can help provide personal protective equipment and essential medical items to health workers responding to coronavirus (COVID-19) by contributing to Direct Relief below.

 


READ A LETTER FROM OUR FOUNDERS DETAILING OUR FULL RESPONSE HERE

 

To our customers & community,

We hope you and your loved ones are safe & coping well during these difficult times.

The uncertainty can feel stressful and cause anxiety - but it's important that we try to stay positive and be kind to one another.

As the COVID-19 pandemic continues to spread, we are doing all we can to ensure the safety and wellbeing of our staff and customers, by following recommended by the CDC & the WHO. These measures include temporary office closures until further notice. We'll be working from home.

In our factory, we have also taken several steps to ensure that the workers are healthy, and all products we send you are free from viral contaminants.

These measure include:

All employees entering the building complex must show the security staff their travel history for the last 30 days, and their personal ID. If these check out in the system, the security staff will then scan your temperature prior to letting you enter the building complex.

We have provided all ALPAKA staff with masks, goggles and gloves, and it is a mandatory requirement that we wear Personal Protective Equipment (PPE) when we leave our office compound.

Although it might seem excessive, in order to get more accurate monitoring during work hours, we've installed FLIR thermal scanners in the factory and also have a portable FLIR infrared thermal camera for office staff to get more accurate hourly temperature readings.

We're also using UV light and Ozone disinfection for all the fabrics and parts used in manufacturing.

In terms of shipping, we've yet to experience any significant delays at the time of writing. We will keep monitoring the situation on a daily basis and provide any updates here and in our shipping page.

Please give us a follow @alpakagear if you aren’t already connected here. We are grateful for the extra comments, tags and DMs - please keep them coming.

Thanks for your ongoing support and patience in these abnormal times.


Stay calm. Wash Your Hands. Eat healthy. Get exercise. We will get through this.


- Ramiro & Jin

ALPAKA Founders