Returns
If you purchased a product from our website (www.alpakagear.com) and are not happy with it, you may return it for a full refund* (see bottom section for more info).
You may return your purchase within 45 days of fulfillment for a full refund.*
USA & CANADA RETURNS
Please go to https://returns.alpakagear.com for instructions on how to return your product. Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back/or not approved.
REST OF WORLD RETURNS
Please go to https://alpakagear.myreturnscenter.com for instructions on how to return your product. Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back.
The return center is in Melbourne, Australia.
RETURN POLICY
• All merchandise returned must be unworn, unused and received in its brand new, original condition. All hangtags must be attached and each item must be shipped in its original packaging.
• We do not refund credit card and transaction fees. These fees and costs will be deducted from the total amount of your refund.
• Shipping costs and customs/import duties and taxes are non-refundable.
• Customers will be responsible for the cost of shipping back the product(s) to us
• We have the right to deny credit if the returned merchandise does not meet our return policy requirements.
• When returning MULTIPLE ORDERS, each order needs to be sent separately as per return instructions.
• Products purchased through ALPAKA's Kickstarter and Indiegogo campaigns are non-refundable.
• Items marked as 'Final Sale', items in the Outlet section and replacement items are non-refundable and non-returnable other than for issues such as defects in materials and workmanship.
• Returns not initiated through https://returns.alpakagear.com or https://alpakagear.myreturnscenter.com and sent without our knowledge will not be accepted.
• Once returns are initiated, they must be sent back to us within 30 days.
*Original Shipping Costs are not refundable, and customers are responsible for return shipping unless the reason for return is warranty defect.
**Please note that it can take up to 10 days to process your return once we receive the items back. Most returns are processed within 5 days.
- Returns from USA and Canada will have to be sent to our warehouse in Texas while returns from the rest of the world will have to be sent to our warehouse in Melbourne, Australia.