FAQ for buyers
Not yet! The RE:CARRY service powered by Recurate is not currently available to buyers anywhere outside of the US. We are unable to fulfill international shipping orders at the moment, although we are looking to expand to other countries in the future.
You will pay via our secure checkout in the same way as with any ALPAKA order. Simply "Add to Cart" and proceed through the checkout as usual.
We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number, and typically arrives within 3-5 days of being shipped.
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at firstname.lastname@example.org.
RE:CARRY is the dedicated marketplace for buying and selling ALPAKA products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.
You will find real ALPAKA customers selling their pre-loved garments. These pre-loved ALPAKA pieces will ship directly to you from another ALPAKA customer upon purchase.
FAQ for sellers
You can sell most ALPAKA products through our pre-loved program. Once approved, we will place it in the RE:CARRY Collection for any customer to purchase.
Note: Some items from our current and core collections may not be approved to be sold at this time. Feel free to reach out to email@example.com with any questions about your listing.
Log into your ALPAKA account (create an account if you don’t have one) and click "Sell RE:CARRY". Pick the item you want to sell from your purchase history and follow the prompts.
Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.
ALPAKA reviews all pre-loved submissions and has the right to approve or deny listings.
Once approved, we encourage you to share your listing!
Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:
- Your pictures: so they are accurate and high quality
- Blemishes or quirks: to make sure they are accurately described
- The condition you selected: to make sure it accurately reflects your images
- The product: to make sure it is an authentic piece
We will give you a price recommendation based on the original price and condition. You’re welcome to adjust this price.
You are welcome to name your price, but we will recommend a price based on the item’s condition. We will then add a fixed amount to the listing price to cover shipping charges. These prices are subject to modification during the approval process by ALPAKA.
Currently, we offer the RE:CARRY collection in the USA only. We're growing fast and will be in more countries soon!
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within 3 business days. If you have not shipped your item within 10 days, your transaction will be canceled. You do not have to pay extra for shipping.
Pack your items along with their respective labels and a thank you note. Drop it in the mailbox or at the nearest US Post Office. Also, you can schedule a free USPS package pickup.
Please carefully & neatly pack your item, and drop it off with the shipping label at the nearest post office. You can also hand it to your mail person.
If you’re selling items, ensure it’s in its best quality. Make sure your clothing is laundered. Give shoes and bags a good clean and make sure there’s nothing left in any pockets. Write a note to your seller to include in your package. The best pieces come with their stories.
Your packaging should fit the size and shape of your item while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials. Note: you can use a USPS box, available for free at any post office.
You, as the seller, will only be paid for your item after it has been delivered and confirmed. When USPS notifies our system the item has been delivered, the buyer has 3 days to confirm and rate the item. Once this happens, we will release your payment through a cash or ALPAKA store credit.
If you choose cash, you will receive 80% of the sale price of the item. If you choose ALPAKA store credit, you will receive 100% of the sale price of the item.
As a Seller on RE:CARRY, you have two choices for receiving your payout: store credit and cash.
- If you choose store credit, you get 100%! (i.e. Selling an item for $100 gives you $100 credit back to alpakagear.com)
- If you choose cash, the fee is 20%. (i.e. Selling an item for $100 gives you $80 cash.)
We issue store credit as a gift card to be redeemed at ALPAKA. You’ll receive the code via email upon selecting the credit option. When shopping with ALPAKA again, select payment through a gift card and enter the code in the box. Feel free to peruse new items and the RE:CARRY collection with your full balance. NOTE: some gift cards may expire. Gift cards can be applied to multiple transactions.
Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back and any imperfections on the item. If possible please take a picture of the sewn-in tag at the neckline and/or the price tag if you still have it. Here are a couple of examples of good photos:
Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history.
RE:CARRY is the official marketplace for buying and selling your pre-loved products from ALPAKA. This is where our community lives, and where YOU the customer can interact with one another.
Not a problem! If you received a ALPAKA item as a gift, purchased from a third-party seller, or anywhere else, navigate into your ALPAKA account just as normal. When you see your purchase history, locate the button that says “Sell Another Item”. Fill out the form and submit, we’ll take care of the rest!