*COVID-19: Orders placed in April with 'free shipping' are taking longer (6 weeks on average) than usual to get delivered.
Orders placed in May onwards are back to normal delivery times as stated below. We'll continue to monitor the situation and update this page as necessary.
We ship most of our international orders ship from our warehouse in Hong Kong. Most items are available to ship domestically from our USA warehouse. Occasionally, we might ship directly from our factory warehouse in Shenzhen, China. We offer two shipping options: free standard shipping (orders over $100USD) & expedited shipping. Free shipping is offered to the following countries: USA, Singapore, Malaysia, Japan, Taiwan, Thailand, South Korea, Hong Kong & Macau.
Incoming orders are processed within 24 hours on weekdays and will be dispatched in 12-48 hours after the order is placed. The shipping times below are estimated delivery times once an order has been dispatched as per the times mentioned above.
CUSTOMS & IMPORT DUTIES
Customers will be responsible for customs and import duties (if applicable). USA & Singapore are duty free.
If the customer refuses to receive the package, ALPAKA will not be able to process a refund.
The shipping table below explains shipping times & costs in greater detail.
FREE & PREMIUM SHIPPING
Free Shipping on orders over $100USD for Tier 1 shipping countries.
ALPAKA is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
ROUTE IS NON-REFUNDABLE.
*Current handling time is 2 business days for all shipments, unless the item is on pre-order. Orders received after 10am US Central Time are sometimes not processed until the next business day.
US standard orders typically arrive in 4-7 business days are shipped from our Dallas warehouse, unless a product is out of stock in that warehouse, we'll ship from Hong Kong. Delivery times remain the same. Canada orders are shipped the same way as US.
International orders are shipped from our closest international warehouse and usually arrive in 5-12 business days depending on location. Details in the tables above.
We accept major credit and debit card payments (Visa, Mastercard, AMEX, Diners Club, Discover, etc.), PayPal, Google Pay, Amazon Pay and Apple Pay. If you have any questions regarding your payment, our customer service team will be happy to assist you at email@example.com.
*All prices are displayed in USD.